Addiction can feel isolating. Whether you’re facing substance dependency, behavioural struggles, or emotional triggers, the path to recovery isn’t always straightforward but you don’t have to walk it alone. At Shoorah, we believe support should be immediate, non-judgemental, and tailored to you. That’s exactly what our Helpline offers.

A Safe Space, Anytime You Need It

Addiction doesn’t follow office hours and neither do we. The Shoorah Helpline is available 24/7, offering voice, video, or chat access to compassionate professionals who understand what you’re going through. Whether it’s 3am panic or a midday craving, help is just a tap away.

Our experts are trained in providing practical guidance and emotional support, helping you pause, reflect, and take back control one small step at a time.

More Than Just a Listening Ear

Support should go beyond talking. Shoorah’s Helpline connects you with a wide range of specialists from therapists and wellbeing coaches to legal advisors and family support experts all under one roof. Struggling with financial stress as part of your recovery? We’ve got advisors for that. Need someone who understands LGBTQ+ challenges? We’ve got you covered there too.

And for those in the PEAP pathway, you’ll benefit from extended access to tools, resources, and personalised sessions that move with your journey.

Understanding Your Triggers with Science-Backed Tools

Addiction isn’t only about what you do it’s about why. Shoorah includes clinically informed self-assessments to help you understand your stress levels, emotional resilience, mood changes, and even signs of neurodivergence. These tools don’t just collect data they translate it into insights.

You’ll receive personalised feedback and recommendations to help you spot triggers early, monitor your progress, and make informed choices in real time.

Bridging the Gap Between Knowing and Healing

Many people know they want to change, but feel unsure where to start. The Shoorah Helpline bridges that gap. By combining expert-led support with tailored digital tools, we offer a seamless blend of human care and smart technology.

No scripts. No judgement. Just a grounded, supportive environment designed to help you feel seen, heard, and steadily empowered.

You’re Not a Statistic You’re a Story in Progress

At Shoorah, we see you as a whole person, not just an addiction label. Recovery isn’t linear, and setbacks are part of the process. Whether you’re taking your first step or starting over, the Helpline is your space to reconnect with your strength.

Because healing isn’t about being perfect it’s about staying supported.