Job category
Customer support & well-being

Job details
Location: Remote
Type: Full-time
Salary: Competitive salary based on experience
Start Date: ASAP

About the role

As a Mental Health Support Specialist at Shoorah, you will be the first line of support for users seeking guidance and assistance on their mental well-being journey. You will use your expertise to help our users navigate our platform and provide empathetic and actionable advice to enhance their experience with Shoorah’s features. You’ll also work closely with the product and design teams to ensure that our platform continues to be user-friendly and effective in promoting mental well-being.

Responsibilities:

Provide compassionate, professional support to Shoorah users via chat and email.
Assist users in understanding and making the most of Shoorah’s mental health tools and features.
Collaborate with the product and content teams to continuously improve the user experience.
Participate in team meetings and provide feedback on user trends and concerns.
Stay up-to-date on mental health practices and trends to ensure support is relevant and effective.

Requirements:

Proven experience in a mental health-related support role.
Strong communication skills and empathy for users.
Ability to work independently and in a remote team.
Passion for mental health and well-being.
Experience with online platforms or customer service is a plus.

About Shoorah
Shoorah is an evidence-based, clinically-focused mental health platform dedicated to helping people improve their mental and emotional well-being. We offer a range of tools, from meditation and breathwork to self-reflection exercises and expert-led content, all designed to empower users to take control of their mental health journey. As a remote-first company, we’re committed to creating a flexible, supportive work environment for our team members, where well-being comes first.

Join us at Shoorah and help build a future where mental health is a priority for everyone, everywhere.
Posting statement
At Shoorah, we believe that the business of well-being is to improve the mental and emotional health of individuals and communities. Each of us has a responsibility to foster an inclusive and supportive environment where everyone can thrive. We are committed to creating a workforce that reflects society through programs and initiatives such as equal pay, employee resource groups, flexible working arrangements, and more.

Shoorah is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status, or any other characteristic protected by applicable law. Shoorah does not accept unsolicited headhunter or agency resumes. Shoorah will not pay any third-party agency or company that does not have a signed agreement with Shoorah.

Shoorah welcomes all.